Canvas 054 : Abhiraj Singh Bhal ( Urban Company )
In today’s fast-paced world, convenience is king. We crave services that not only cater to our needs but also fit seamlessly into our schedules.
Enter Urban Company, a revolutionary platform co-founded by Abhiraj Singh Bhal, which has redefined the home services industry.
From beauty treatments to plumbing, Urban Company brings a plethora of services right to your doorstep, all with the promise of high quality, reliability, and convenience.
When we uplift service professionals with the tools, training, and technology they need, we create a ripple effect of excellence that touches every home we serve.
Urban Company, originally known as UrbanClap, was born in November 2014. Abhiraj, along with co-founders Raghav Chandra and Varun Khaitan, identified a glaring gap in the home services market.
It was a sector plagued by fragmentation, lack of standardization, and a cumbersome offline booking process. C
ustomers struggled to find reliable service providers, while professionals faced numerous hurdles, including dependency on middlemen and inconsistent work opportunities.
The trio saw an opportunity to disrupt this space by creating a platform grounded in three core principles:
- Customer Love: Designing a platform that offers truly delightful and differentiated services.
- Partner Empowerment: Forming deep, full-stack partnerships with service professionals to enhance their earnings and livelihoods.
- Technology First Thinking: Infusing innovation and technology into an age-old industry.
From the outset, Urban Company’s mission was clear: to empower millions of professionals worldwide to deliver home services like never before.
This vision is not just about offering services; it’s about transforming lives—both for customers and service partners.
Urban Company has meticulously built a system where service professionals, our “partners,” receive comprehensive support.
They are equipped with the latest technology, rigorous training, top-notch products, essential tools, and even financial assistance and insurance.
This holistic approach ensures that our partners are not just service providers but skilled professionals who take pride in their work and deliver exceptional experiences to our customers.
Fast forward to December 2021, and Urban Company has made remarkable strides. With a presence in 40 cities across India, as well as international locations including the UAE, Australia, the Kingdom of Saudi Arabia, and Singapore, the platform has delivered over 30 million orders.
Today, we offer more than 50 different types of home and beauty services through our user-friendly mobile applications and website.
At the heart of Urban Company’s success is our relentless focus on technology. We believe that innovation is the key to transforming an industry.
Our platform leverages cutting-edge tech to streamline the booking process, ensure transparency, and maintain high standards of service quality.
This tech-first approach not only enhances the customer experience but also empowers our service partners by providing them with the tools they need to succeed.
Abhiraj Singh Bhal and his co-founders have built more than just a company—they’ve created a movement. A movement that is reshaping the home services industry and setting new standards for convenience, quality, and reliability.
Urban Company continues to innovate and expand, driven by a vision to make high-quality home services accessible to everyone, everywhere.
As we look to the future, our commitment remains unwavering: to empower professionals and delight customers, ensuring that the Urban Company experience is second to none. The journey is just beginning, and we can’t wait to see what lies ahead.
In a world where time is precious, Urban Company is here to make sure you spend it on what truly matters, while we take care of the rest.
Welcome to a new era of home services. Welcome to Urban Company.
Customer-Centric Approach
Urban Company’s journey has always revolved around one fundamental principle: the customer comes first.
From its inception, the company has strived to build a platform that not only meets but exceeds customer expectations.
This customer-centric approach is not just a strategy; it’s the core of Urban Company’s existence and the driving force behind everything it does.
Before Urban Company emerged, home services were often a source of frustration for many. Finding a reliable plumber, a skilled beautician, or a competent cleaner was like navigating a maze of uncertainty.
The founders understood that customers needed a solution that was both dependable and convenient. Hence, they made it their mission to simplify the process and ensure that quality services were just a few clicks away.
Listening to customers has been key to Urban Company’s success. The company constantly seeks feedback to understand customer needs, preferences, and pain points.
This feedback loop allows for continuous adaptation and improvement. Whether through customer service channels, reviews, or surveys, Urban Company is always eager to hear from its users. Their insights help refine services and introduce new features that enhance the overall experience.
One of the cornerstones of Urban Company’s customer-centric approach is its unwavering commitment to quality and reliability.
The company understands that when a customer books a service, they expect nothing but the best. To ensure this, Urban Company hand-picks its service partners and provides them with comprehensive training.
It also equips them with the best tools and products, ensuring they are well-prepared to deliver exceptional service.
A rigorous vetting process means that every professional on the platform meets high standards. Urban Company also offers a satisfaction guarantee, giving customers peace of mind and confidence in the services they receive.
Urban Company’s platform is designed with customer convenience in mind. Users can easily book a wide range of services through the mobile app or website, selecting the time and date that best suits their schedule.
This flexibility ensures that customers can access the services they need without disrupting their daily routines.
Urban Company’s commitment to its customers extends to its service partners. By empowering professionals with technology, training, and resources, the company ensures that they can provide top-notch services.
This symbiotic relationship not only benefits the service partners but also translates into a better experience for customers.
At the heart of Urban Company’s customer-centric approach is a relentless focus on innovation. The company leverages cutting-edge technology to streamline the booking process, ensure transparency, and maintain high service quality standards.
This tech-first approach enhances the customer experience and empowers service partners by providing them with the tools they need to succeed.
Urban Company’s dedication to putting customers first has been instrumental in its growth and success.
As the company continues to expand, its commitment to delighting customers and delivering exceptional service remains unwavering.
By staying true to its customer-centric values, Urban Company is poised to set new standards for convenience, quality, and reliability in the home services industry.
In a world where time is precious, Urban Company ensures customers can spend it on what truly matters, while the company takes care of the rest.Â
Thanks for reading this post, kagaar!
Congratulations to Abhiraj Singh Bhal & Urban Comoany team! 🧡